General Shipping Policy
The following terms apply to all shipments made within the Republic of Mexico.
The prices published on the site do NOT include shipping costs within the Mexican Republic unless expressly indicated by any equipment or any particular promotion, the prices of the products can change at any time without previous notice, you can not combine promotions of others Means other than those presented on this site.
The customer agrees to provide a valid address locatable within the Mexican Republic where the order can be delivered only in case of being sent home, in case of service occurs must have official identification to pick up your package. In addition if the customer provides an address that is not located by the parcel, any additional cost will be covered by the customer itself.
All shipments made by us and our suppliers are perfectly packed, in case your order is delivered with physical damage by parcels, you must add a note when signing the manifest to the parcel service employee indicating that the Package shows signs of abuse (open box, hit, punched, wet, emplayada, etc.) Without this annotation you receive the package accordingly. If the parcel service employee does not allow you to enter on the delivery manifest, you MUST NOT receive the package.
If you suspect that the box delivered to you by the parcel service employee does not contain what you purchased, either by the weight or size of the package, you MUST NOT receive it by telling the parcel service employee the reasons and you must report it to us Immediately to clarify your request.
Once the package has been received by you or someone at the delivery address, or service happens to have 24 hours to report anomalies due to physical or missing damage to your order, no change or claim is made after this deadline.
Distribution area
The distribution area of our products is limited to the States of the Mexican Republic. We deliver in all locations where there is coverage through the parcel companies with which we have service. In deliveries by parcels we depend totally on the conditions of each of them, as well as on the weather conditions and risk areas of each entity. We can not process orders with the incomplete delivery address, nor with special agreements of other parcels.
Delivery Time of Products on Order
The approximate time of delivery of products on order is 4 to 6 weeks, dates remain in communication with the supplier or manufacturer of the products on order, however, by policies of these suppliers or manufacturers they can decide:
Do not stock a product for its commercial policies or any other circumstance outside our company, in this case you will be notified by email so that you decide to change your product by another model or cancel your order.
To order the order in a longer time to the estimate, in this case you will be notified by email so that you decide if you want to continue waiting or cancel your order. Orders paid with more than 6 weeks have a money back guarantee, which means that you can request the return of the paid.
If your order includes several products on order, it will be sent when all your order is complete, if you need to be shipped separately will be charged a shipment each time a product is released from the warehouses.
